Versand
SELECTO Design — Shipping Policy
Last updated: June 2026
Order Processing
Orders are processed within 1–4 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times
We are pleased to offer complimentary shipping on all orders to the following regions:
| Region | Countries | Estimated Delivery |
|---|---|---|
| United Kingdom | United Kingdom | 8–12 working days |
| European Union | Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland | 8–12 working days |
| Asia | Japan, Singapore, South Korea | 6–10 working days |
| North America | United States, Canada | 8–14 working days |
| Oceania | Australia, New Zealand | 8–12 working days |
| Rest of World | All other countries | Delivery times may vary |
Duties, Taxes & Import Fees
For international orders, customs duties, import taxes, and handling fees may be charged by the destination country. These charges are not included in our product prices and are the sole responsibility of the recipient. We recommend checking your local customs regulations before placing an order.
Tracking
All orders include tracking. Once dispatched, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update after dispatch.
Delivery Delays
Delivery times are estimates and may be affected by customs clearance, carrier delays, or peak periods (e.g. public holidays). SELECTO Design is not responsible for delays caused by customs authorities or third-party carriers.
Incorrect Address & Returned Parcels
Please ensure your delivery address is correct at the time of placing your order. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply.
Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date with your order number and supporting photos (if applicable). We will work with the carrier to resolve the issue promptly.
Returns Shipping
For information on return shipping costs and procedures, please refer to our Return & Refund Policy.
Contact
For shipping enquiries, please email us at admin@selectodesign.com or visit our Contact page.